FAQs
Welcome to our FAQs page! we've compiled a list of the most common questions we receive from our valued customers. If you can't find the answer you're looking for, please don't hesitate to reach out to our customer support team.
Ordering
Q: How do I place an order?
A: Simply browse through our products, select the items you wish to purchase, choose the correct size and color, and add them to your shopping cart. Once you're ready to check out, follow the instructions to complete your purchase.
Q: Can I modify or cancel my order?
A: We aim to process orders quickly, so modifications or cancellations can only be made within a short time frame after placing your order. Please contact our customer service immediately if you need to make changes.
Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other digital payment methods. The full list of accepted payment options will be displayed at checkout.
Q: Is it safe to use my credit card on your website?
A: Absolutely. We use SSL encryption to protect your personal and payment information. Your security is our top priority.
Shipping
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping costs and times will vary depending on the destination.
Q: How can I track my order?
A: Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order's progress.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within [number] days of purchase, provided the items are unworn, unwashed, and with all original tags attached. Some exclusions may apply for final sale items.
Q: How do I make an exchange?
A: If you wish to exchange an item, please return the original item for a refund and place a new order for the item you'd like instead.
Sizing
Q: How do I know what size to order?
A: You can refer to our Size Chart page for detailed measurements and sizing information. If you're still unsure, our customer service team is happy to provide guidance.
Product Care
Q: How should I care for my clothing items?
A: Care instructions are provided on the label of each garment. Generally, we recommend washing in cold water and hanging to dry to preserve the quality of your clothing.
Contact Us
Q: How can I get in touch with customer service?
A: You can reach our customer service team by sending an email to [email protected].
Feedback
Q: How can I leave feedback about my experience or a product?
A: We love hearing from our customers! You can leave product reviews on our website or contact us directly with any feedback.
Miscellaneous
Q: Do you have gift cards?
A: Yes, we offer gift cards in various denominations. They are available for purchase on our website.
Q: Are there any store locations near me?
A: Currently, we are an online-only store. This allows us to serve customers around the globe without the limitation of physical locations.
