At www.fashionshopown.com, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, an item may not meet your expectations, and we are here to ensure a smooth and convenient return process. Below is our Return & Refund Policy:
Return Conditions
- Products must be returned within 30 days of the original purchase date.
- To be eligible for a return, items must be in their original, unused condition, with tags and original packaging intact.
- Used products, or products damaged by the customer, will not be eligible for a refund.
Return Process
- Request a Return Authorization Number (RAN) by emailing david@fashionshopown.com with a detailed reason for the return and supporting pictures or a video of the product.
- Upon approval, you will receive the RAN and the address of our closest warehouse where you can send your return.
- Please ensure that the item(s) you're returning is repackaged with all the cords, accessories, and documentation that were included when you received it.
Shipping Your Return
- Use a trackable mail service to return your product. We are not liable for lost or missing packages.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Receiving Your Refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a full refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- A refund receipt will be sent to the email address provided at the time of the original purchase.
Exclusions
- Certain types of items cannot be returned, such as custom-made products and personalized items.
- Sale items or gift cards are also non-returnable and non-refundable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at david@fashionshopown.com. Our customer service team is available to assist you with any issues or concerns.
Please note that we reserve the right to amend this policy at any time. The latest policy will be posted on this page, and we encourage you to review it whenever you make a purchase.
Thank you for shopping with www.fashionshopown.com. We appreciate your business and hope to continue providing you with quality fashion and service.